Organisations now realise that enhancing the customer journey, to remove friction and touchpoints is more than just another ‘digital transformation’ directive. The mandate is to be digital (tech-driven) by default, and human when needed.
The Essential Guide
In an evolving banking market, organisations are facing business and operational challenges increasing at a rapid pace. The ‘Amazon Effect’ of 24/7, streamlined delivery to meet the ‘want it/need it now’ demand, which filters through from customer experiences of other industries, has become the norm for consumers and how they view the value of services being supplied to them.
Find out how Cortex works with insurance companies, claims processing organisations, and out-sourced business service providers, to transform the way they manage, process, and handle their workloads.
A major US insurance corporation wanted to improve their end-to-end claims handling process. Cortex Intelligent Automation Software was deployed to automate the manual and disparate input of claims.
An Outsourced Service Provider delivers Integrated Business Administration Services to a US long-term life cover insurance company. Cortex Intelligent Automation was implemented to dramatically reduce the manual workload and automate the process to the point of approval.
Invoice processing can be a time-consuming manual task involving the manual monitoring of an email inbox to check if new emails are referencing new invoices to be processed. The users would then be required to download the invoice, validate the information within and key this into their ERP or Finance System.