A Single Unified Intelligent Automation Platform 

Cortex Intelligent Automation Software delivers seamless integrations to your third-party systems and allows flows to fluently interact with external systems. Cortex supports extensive interfacing to devices, systems and applications through a flexible interface framework.  The extensive orchestration capabilities allow organisations to take an incremental approach to deploy automation. A Rip-and-Replace approach is not required, enabling existing investments in technologies and infrastructures to be leveraged. 


Interface support:

These are pre-built communication interfaces for dedicated 3rd party systems and devices. Graphical function blocks for each method allow seamless interaction from within the Cortex Flows.

This category includes:

  • Microsoft Powershell
  • LDAP (Active Directory File System)
  • Windows OS (Event Log, Service Control)
  • Networking Windows WMI
  • CyberArk Secure Credential Management
  • RPA (Screen Object Control)
  • Databases like
    • Oracle
    • SQL Server
    • ODBC & OLEDB database connectivity
  • Email
    • SNTP
    • G Mail
    • Microsoft 365

Protocol support:

Open standards interfaces enable Cortex to interface with thousands of 3rd party systems or devices. 

These generic interfaces enable communication to thousands of devices and systems. These include:

  • HTTP REST & SOAP Web Services
  • SSH/Telnet
  • SNMP
  • TCP Sockets
  • IMAP

Telecommunications Specific

Interface Support:

Cortex supports all of the TM Forum Open API standard interfaces.

Cortex can parse on-demand any TM Forum Open API interface definition file and automatically generate the relevant process fragments; using Cortex’s drag-and-drop flow authoring GUI, these process fragments can then be positioned at the appropriate stage of your end-to-end process flow.

When invoked as part of process execution, these process fragments will validate the data that is being exchanged, send the data to the correct API endpoint, and validate the response.

This greatly simplifies the process of integrating Cortex into your existing OSS, BSS and network stacks.


Cortex has extensive experience in interfacing with a wide variety of systems using the above methods. Some example integrations are

Robotic Process Automation


  • UiPath
  • Automation Anywhere
  • Blue Prism

Configuration Management:

  • BT Diamond IPAM
  • Infoblox IPAM
  • HP uCMDB
  • HP NNMi
  • HP NA
  • Cisco ACS
  • Cisco LMS
  • Tavve Zone Ranger
  • Netscout
  • Cramer

Virtual Machine Configuration:

  • VMWare
  • Microsoft Azure
  • AWS

Workflow & Document


  • Case360
  • Streamserve
  • Sharepoint
  • Pega-Systems
  • OpenText

Integration Services:

  • WebMethods
  • Cisco AnyConnect
  • HP OO
  • RSA SecureID Softoken

Event Driven Automation:

Cortex have integration capability and experience with a wide range of equipment (particularly in the telecommunication space) from manufacturers including:

  • Nokia
  • Ericsson
  • Nortel
  • Alcatel
  • Genband
  • Oracle SBC
  • Italtel
  • Nuance
  • Speechstorm

IP Telephony & Call Centre


  • Cisco Unified Communications Manager
  • Avaya CallManager
  • Verint Call Recorder
  • Genesys & Genesys Work Force Manager
  • Huawei

Network Management Tools:

  • Open NMS
  • Huawei

AI, Machine Learning and OCR


  • Microsoft NLP
  • IBM Watson
  • ExpertSystems
  • KX
  • Tupl

Standard Business Applications:

  • Salesforce.com
  • Microsoft CRM
  • Oracle Netsuite
  • Peoplesoft
  • Workday
  • Okta
  • Google G-Suite
  • Office 365
  • Astea Alliance
  • Xero
  • RedOxygen
  • PagerDuty
  • Slack
  • DueSecurity
  • JAMF
  • OpenWeatherMap
  • hMailServer
  • Zivver
  • or any application supporting REST based interfacing

Service Management Systems:

  • Remedy
  • RemedyForce
  • ServiceNow
  • HP Service Manager
  • OmniTracker
  • iTop
  • FreshDesk
  • Jira

Monitoring Tools:

  • PRTG
  • Netcool
  • Solarwinds
  • Nagios
  • HP TeMIP