Cortex Network Management Intelligent Automation in Action delivering Service Assurance.
A Tier-1 Global Communications Service Provider partnered with Cortex to transform their Fault and Incident Management in their network operations covering fixed line, call centre, data interconnect, and mobile core networks.
The Cortex Intelligent Automation platform was applied to sense, manage and remediate first line activities during the pilot, and rolled out to the entire operations through subsequent phases.
The solution initially released more than 70% of the skilled engineers to be re-deployed to customer facing roles resulting in 300% increase in revenue, improved service quality and the replacement of three Network Operations Centres (NOCs) with a single War Room.
Following this initial success, the customer has continued to expand the implementation of Cortex Intelligent Automation across their network and IT operations with a 5-year rolling strategic roadmap, including; Maintenance and Housekeeping, Field Service Scheduling, Patch and Release Management and Full Lifecycle Service Provisioning.