Our customers recognise that Cortex Intelligent Automation gives them a tangible advantage over their competitors in front and back office operations.

Cortex has helped many large organisations radically reduce their cost base, improve their quality of service, and drive new revenue, including:

“We used to look at consoles, now we have Cortex”

– Vodafone

“In 3 months, Cortex changed the way we work.”

– Thomson Reuters
Thomson Reuters

“With Cortex, we now deliver fast, reliable services.”

– BT

Use Cases

Self-Healing Service

Too many recurrent faults across data and voice network causing failed SLA’s across disparate management systems for new and legacy equipment. Too much manual remediation.

6-way Cortex Enterprise Platform

Business Benefits:

  • 98% of faults automatically resolved
  • 80% of escalations automatically resolved
  • 60m complex events managed per month
  • £2.31m ROI in the first year
  • Released 35 team members to innovation

Patch and Release Management

System patching was unknown and unreliable, causing system outages in an increasingly complex mix of technologies. Operations were dis-coordinated with too many systems.

Cortex Enterprise Platform (25 CLU)

Business Benefits:

  • 100% of patch management headcount redeployed
  • Immediate application of critical patches
  • Regained 6 operational hours per day
  • Adaptive orchestration and process automation of 13,000 devices
  • Deployed within 3 months

Self-Managing User Provisioning

Failing 24 hour SLA for executing changes to joiners, leaver, role at one of World’s largest call centres. 195,000 failure prone changes per year managed at far too high a cost.

Cortex Foundation Server and LivePortal

Business Benefits:

  • Eliminated 20% of underlying system failures
  • 99.3% of service requests actioned automatically within 1 minute
  • Zero headcount operations
  • Deployed within 3 months

Security and Compliance

Configuration inconsistencies in a dynamic and rapidly changing secure network environment causing cost, compliance and risk issues.

Cortex Enterprise HA Platform and LivePortal

Business Benefits:

  • 100% policy compliant network configuration
  • Auto-configuration in minutes
  • Staff redeployed
  • System live within 3 months

Real-Time Supply Chain LP

Erroneous stock loss in the supply chain causing £8M in annualised over-ordering, and overstocking of slow moving items.

Cortex Foundation Platform and LivePortal

Business Benefits:

  • Black box operations
  • Accelerated investigations of real losses
  • Large reduction in stock re-orders

Cortex automates more processes, more effectively than any other solution. That’s easy to claim, but we can prove it. Let us show you why we can do a better job than any competitor. Get in touch today for a demo or more information.