Business operations are becoming more digital, which means your company faces increased competition, more complex markets and higher customer expectations. These challenges increase service complexity and the operational stress on your frontline, while you remain under pressure to improve service quality, performance and cost. Sound familiar? Find out how Cortex Intelligent Automation can help!
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Cortex provides an integrated approach; from event management to process automation and orchestration. Cortex will integrate and manage existing technologies whilst filling in where gaps exist, to ensure a complete end to end management systems approach.
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By capturing the knowledge of the service managers, helpdesk specialists and domain experts, Cortex intelligently orchestrates monitoring, maintenance and management whilst interacting with the service managers, users, and specialists directly, to retain ownership and control.
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Cortex transforms your organisation into a high velocity service centric environment, where skilled client facing staff focus on innovation. Capturing the knowledge of the service managers, specialists and domain experts, Cortex intelligently orchestrates and automates event and state monitoring, maintenance,and IT management, with business systems and processes, whilst interacting directly with service managers, users, and specialists.
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Applying 3 decades of technology from the advanced industrial control sector to automate and orchestrate IT and business processes, Cortex rapidly captures the knowledge and skill of the DBA into an automated event, state and request driven visual process engine, creating a resilient self-healing and self-managing environment.
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Communication Service Providers are evolving complex multi-vendor networks to provide adequate services for 2G/3G/4G mobile, data, TV, fixed line and UC. The many disparate systems that require complex rules and knowledge suffer unreliable lengthy configuration across many vendor biased tools and the favourite collection of spreadsheets. Cortex Intelligent Automation provides a unique solution to the challenge.
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Cortex partnered with a Global Service Provider to increase operational speed and guarantee quality of service, transforming their existing manually serviced infrastructure to a self-healing environment. They deployed the Cortex Intelligent Automation platform to proactively identify critical alerts, and automatically provide the appropriate corrective action.
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Cortex is being used to transform the way insurance companies, claims processing organisations, and out-sourced business service providers are managing, processing and handling their workloads. From document matching, through process automation, and ultimately to automated claim adjudication and settlement.
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The Cortex Intelligent Automation platform delivers an automated diagnostics and testing service. Cortex interfaces with existing, disparate systems and retrieves all information required. Cortex initiates and runs the appropriate CLI commands, analyses the results, and raises an escalation ticket if further investigation is required.
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Cortex enables the monitoring and maintenance of multi-technology networks, core and customer elements, utilising automated remediation to perform alarm mediation, analytics, scheduled tasks, historical search, and more. This can result in a reduction of tickets raised and increases in service availability.
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Cortex orchestrates and automates the SIP trunk provisioning, integrating with required systems to apply allocation of naming rules. The solution consolidates previously distributed information required for data provisioning within an SQL database; removing reliance on Excel spreadsheets and associated human error.
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A brief explanation of Multi-Vendor Activation, drawing on key points from the Multi-Vendor Activation White Paper. From the initial problem Communication Service Providers are facing, to the unique solution Cortex provides, and benefits of implementing the Cortex Intelligent Automation platform.
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Businesses are under pressure to automate their service and back office functions, those tasked with delivering cost savings and efficiencies require a transformational approach. Cortex emulates human reasoning through sensing, obtaining the information, analysing and making reliable, repeatable decisions that a human is otherwise required to make.
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Unlike traditional process automation, Cortex brings three decades of advanced process control knowledge and technologyto business processes. Providing a rapid, easy to use, visual platform to enable business stakeholders to directly capture and manage new and existing operations in a stable and consistent platform, with embedded systems and failure management.
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A major US insurance corporation were looking to improve their end-to-end claims handling process.
Cortex transformed their claims handling by removing time-consuming manual processes being submitted by multiple sources to manage claims.
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Cortex Intelligent Automation is powering the evolution of automation; delivering an automated diagnostic and testing service with unprecedented results.
Through increased speed, capacity and velocity, Cortex has delivered savings equivalent to 12 FTE in just 6 months.
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Network operations management had received a demand to deliver 45% reduction in effort required to continue to meet network operations activity.
To enable this, they required an innovative approach that would shift their skilled network operations engineering teams from monitoring screens and managing alarms, to managing the network and fixing actual faults.
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A Tier-1 Global Communications Service Provider partnered with Cortex to transform their Fault and Incident Management for network operations covering: fixed line; call centre; data interconnect; and mobile core networks.
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Communication Service Providers are evolving complex multi-vendor networks to provide new services for 3G/4G/5G mobile, data, TV, fixed line and Unified Communications.
Network Operation Centre (NOC) / Service Operation Centre (SOC) staff are confronted with a multitude of data sources and information to provision services.
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