The ever-increasing reliance of organisations on IT teams and IT Infrastructures to underpin how they work has driven increased demand for skills, reliability and velocity of operations.
Challenged to reduce the complexity of disparate enterprise systems, fragmented data, and siloed operations skilled teams are being driven into more reactive operational tasks. This can overwhelm an already stretched staff, reducing quality, limiting innovation and perpetuating more service tickets.
The Cortex Intelligent Automation Platform minimises costs associated with system downtime and maximises the utilisation of existing technology. This is achieved through the systematic orchestration of people, technology and processes.
With the mission to deliver constant, reliable IT Services Cortex brings standardisation to IT Process Management, ensuring that IT systems run smoothly. Organisations can leverage best practices consistently across the IT infrastructure and integrating disparate IT systems and solutions.
Across IT Process Automation the Intelligent Automation Platform has the capability to work at an extremely high level, where Cortex orchestrates IT business processes, and also on a lower level, where Cortex automates specific parts of an IT network or service.