The ever-increasing reliance of organisations on IT teams and IT Infrastructures to underpin how they work has driven increased demand for skills, reliability and velocity of operations.

Challenged to reduce the complexity of disparate enterprise systems, fragmented data, and siloed operations skilled teams are being driven into more reactive operational tasks. This can overwhelm an already stretched staff, reducing quality, limiting innovation and perpetuating more service tickets.

The Cortex Intelligent Automation Platform minimises costs associated with system downtime and maximises the utilisation of existing technology. This is achieved through the systematic orchestration of people, technology and processes.

With the mission to deliver constant, reliable IT Services Cortex brings standardisation to IT Process Management, ensuring that IT systems run smoothly. Organisations can leverage best practices consistently across the IT infrastructure and integrating disparate IT systems and solutions.

Across IT Process Automation the Intelligent Automation Platform has the capability to work at an extremely high level, where Cortex orchestrates IT business processes, and also on a lower level, where Cortex automates specific parts of an IT network or service.

Transforming IT services:

Capturing the knowledge of the service managers, specialists and domain experts, Cortex intelligently orchestrates and automates event and state monitoring, maintenance, and IT management, with business systems and processes, whilst interacting directly with service managers, users, and specialists.

Gaining Efficiencies:

Creating customer facing, self-service, self-managing autonomous services, with self-healing underpinning systems and processes. Cortex establishes strong governance and continuous compliance at machine speed with consistently high quality.

Increasing Operational Effectiveness:

Cortex provides the first single integrated and extensible real-time enterprise automation platform to enable you to accelerate your operations by integrating event and intelligence driven workflows, business rules, data integration and process automation all managed through a unified visual rapid development environment.