Transform Operations for ITOPs and AIOPs with Cortex’s Intelligent Automation & Orchestration solution
The one constant for IT Operations is the competing challenges of ongoing drives for innovation whilst managing reducing budgets and ever increasing workloads.
The agility to meet new market demands and trends can be constrained by reliance on legacy infrastructure, both soft- and hardware, operational silos, and appropriate skills shortages.
Automating service operations, digitalising both the internal and external customer journey, and introducing more competitive products and services all compete to take the lead in the mandate of ‘Digital Transformation’.
Implementing ‘Digital Transformation’ is not delivered consistently and in many cases the I&O initiatives have not achieved expected outcomes. Entry automation products have been implemented as tactical deployments to automate end user tasks – not end-to-end business processes.
Challenges Facing ITOPs and AIOPs environments
- Increase Innovation
- Need a Future Fit Tech Strategy – be Adaptive, Creative, & Resilient
- Align IT Performance Metrics to Business Outcomes
- Increasing Skills & Talent Shortage
- Reducing Cost-to-Serve
- Failing Returns on IT Investments
- Legacy Technical Debt
- IT Services seen as Revenue Generation
Intelligent Automation for ITOPs and AIOPs
Automated IT Service Assurance
- Automated Self-Healing IT Service Assurance – Manage and prevent service impacting faults at network speed.
- Automated IT Event Management – automating the detection, isolation, and resolution of problems, IT networks run at optimum levels and minimise network downtime.
- Automated Maintenance and Software Patching – Manage software patches and automatically distribute them across the organisation. Perform scheduled maintenance activities.
- Automated Case Resolution – Provide scalable rapid, virtual engineering response and remedial services to customer facing service desks.
Automated IT Enterprise Services
- Automated Sarbanes-Oxley Auditing – Manage and perform organisation wide auditing of system access credentials.
- Automated Invoice Processing – Straight-Through-Processing drives end-to-end efficiencies and cost reduction
- Service Request Management for User Provisioning & Joiners, Movers, and Leavers processing – Reduce processing time from days to minutes
- Automated Service Billing – 100% Accurate machine speed billing and invoicing
- Enabling Customer Self-Service – Provide 100% automated self-service request management, change management, and service management.
Automated IT Service Provision
- Automated Cloud Orchestration – Orchestrate Cloud Services configuration, simplify contract management, reduce cost and complexity
- Automated (Service) Provisioning – Order to Deliver to automatically deploy or activate services directly from orders in CRM
Address Skills & Talent Shortages
The ever-increasing reliance of organisations on IT Operations and AIOPs teams to deliver and maintain infrastructures has driven increased demand for skills. Process Automation enables the transition of work from man to machines, allowing valuable, experienced teams to focus on innovation.
Improving Customer Service
Enterprises must maintain and accelerate customer experiences (CX) and employee experiences (EX). IT operations can transform a digital user journey through Automation and Orchestration of IT and Business processes.
Standardise Service Process Management
With the mission to deliver constant reliable Services, Cortex brings standardisation to Service Process Management, ensuring that Services and IT infrastructure and applications run smoothly.
Transforming Operations
Service Orchestration and Process Automation consolidates and coordinates disparate tactical automation deployments such as ESM tools or RPA to deliver a digital evolution.
Gaining Efficiencies
Reduce meantime-to-resolution (MTTR), minimise the time it takes to identify the root causes of issues, proactively correlate IT events and alarms, real-time, machine speed operations running 24×7.
Reduce Cost to Serve
Poor or inconsistent delivery of IT services results in customer and employee disruption, inefficiency, and lost revenue. Automation delivers consistent, highly accurate and scalable operations which reduces this impact and cost to serve.
Intelligent Automation Opportunities:
Address Skills & Talent Shortages:
The ever-increasing reliance of organisations on IT Operations and AIOPs teams to deliver and maintain infrastructures has driven increased demand for skills. Process Automation enables the transition of work from man to machines, allowing valuable, experienced teams to focus on innovation.
Standardise Service Process Management:
With the mission to deliver constant reliable Services, Cortex brings standardisation to Service Process Management, ensuring that Services and IT infrastructure and applications run smoothly
Gaining Efficiencies:
Reduce meantime-to-resolution (MTTR), minimise the time it takes to identify the root causes of issues, proactively correlate IT events and alarms, real-time, machine speed operations running 24x7, 365.
Improving Customer Service:
Enterprises must maintain and accelerate customer experiences (CX) and employee experiences (EX). IT operations can transform a digital user journey through Automation and Orchestration of IT and Business processes.
Transforming Operations:
Service Orchestration and Process Automation consolidates and coordinates disparate tactical automation deployments such as ESM tools or RPA to deliver a digital evolution.
Reduce Cost to Serve:
Poor or inconsistent delivery of IT services results in customer and employee disruption, inefficiency, and lost revenue. Automation delivers consistent, highly accurate and scalable operations which reduces this impact and cost to serve.
Extend Your Existing Automation Solutions for ITOPs and AIOPs
IT and AIOPs teams are not lacking existing technologies or digital platforms. Many have deployed RPA or DPA solutions or developed scripts, macros, or internally developed automation functionality. These technologies are typically neither flexible enough, adaptable enough, or agile enough to support a digital evolution journey.
Capitalise on existing investments and available technology by applying the digital evolution approach to elevate operations to process automation, orchestrating the operations of RPA bots within the context of the end-to-end process.
The extensive integration and interfacing capabilities of the Cortex Intelligent Automation and Orchestration solution enables the migration to Service Orchestration with a no rip-and-replace approach.
Automation Strategy and Methodology for ITOPs and AIOPS
De-coupling operational process automation, and digital engagement from the automated tasks and functions provided by underlying enterprise systems enables greater agility in change and eliminates the immediate need for enterprise application overhaul. With the right technology and method choice, this approach integrates the residual successful fragments of failed digital transformation programs and embrace the underdeveloped tactical automation projects.
Cortex’s solution provides the software that enables operations to drive the migration of work from man to machine at a pace that complements their operations. At the same time migrating individual application functions away from monolithic systems into agile services. This is Digital Evolution.
Benefits of Intelligent Automation for ITOPs and AIOPs
- Accuracy
- Quality
- Velocity
- Capacity
- Scalability
- Agility
- Reduced Cost of Delivery – Cost to Serve