We are excited to be participating in this TM Forum Catalyst project with our partners Tech Mahindra and the OpenNMS Group, and our customers Vodafone and BT who are championing…
Steve Connor1st July 2020
Quarantine is changing the way automation is viewed… and the Cortex style of automation will enable the new normal! The rapid scaling up of demand in certain sectors, for example,…
Jonathan Hobday15th April 2020
Getting service provisioning right is a key objective of CSPs, as getting it wrong is costly. Processing a service provisioning request unsuccessfully or incorrectly causes additional rework to identify, diagnose…
Steve Connor3rd April 2020
Today, most organisations have transitioned a proportion of their operations to be digitalised, although it can be surprising how many enterprises are still reliant on processes under pinned by the…
Kate Evans27th March 2020
One of the most common misconceptions we see engaging with new prospects is the perception that RPA and Intelligent Automation software is essentially the same, or in some cases, that…
Kate Evans26th March 2020
Analysts have predicted the Robotic Process Automation (RPA) market will be the fastest-growing segment of the global enterprise software market. The growth is being “driven by digital business demands” with…
Kate Evans12th March 2020
Fault Management is a crucial aspect of the telecommunications network. Nobody wants their line to drop right in the middle of an important call. Customers expect immediate responses to issues…
Steve Connor28th February 2020
Operators are starting to accelerate their journey to automation of their fault management processes. However, there is a long and tortuous journey for most to achieve the fully autonomous nirvana…
Steve Connor27th January 2020
In today’s economic climate, communication services providers (CSPs) need to be more competitive and agile than ever before just to survive; to flourish, they must deliver a healthy return on…
Steve Connor20th January 2020
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