Download Cortex’s Use Cases and White Papers for Telecommunications Network Operations Intelligent Automation Technology. Learn about our real-world outcomes within large communication service providers.

Cortex shifted our engineers out of the NOC, to manage services and innovate networks, rather than managing alarms and fixing faults

Head of Fixed Voice Networks
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Automated Network Management – White Paper

Dark NOCs – How one Tier 1 Provider evolved to close 4 NOCs & redeploy 70% of skilled engineers to customer-facing & higher-value roles.

[Service Assurance, root cause analysis, event alarm management, trouble ticketing,]


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Self Optimising Networks

Increase Service Availability. Improve Network Utilisation. Reduce Cost of Operations.

[multi domain, multi-vendor, impact analysis, network configuration, network impact]


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Evolution of Fault Management White Paper

Cortex Intelligent Automation manages 98% of 6+ MILLION Network Events and 110K+ Situations.

[zero touch, fault remediation, performance optimisation, configuration validation]


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Automated Alarm Management

13K Devices, 80 MILLION Events, 400% Increase in Capacity. 

[trouble ticket enrichment, trouble ticket allocation, MTTR, alarm resolution]


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Automated Trouble Ticketing

15 MILLION Alarms, 12K Tickets, 98% Reduction in Manual Effort –  all Automated by Cortex.

[ticket mitigation, ticket correlation, ticket enrichment, service availability improvement]


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Automated Diagnostics and Testing

Time Savings Equivalent to 12 FTE. Improved NPS. Increased Capacity.

[MTTR, cost to serve, data correlation, customer service]


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