Getting service provisioning right is a key objective of CSPs, as getting it wrong is costly. Processing a service provisioning request unsuccessfully or incorrectly causes additional rework to identify, diagnose...
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One of the most common misconceptions we see engaging with new prospects is the perception that RPA and Intelligent Automation software is essentially the same, or in some cases, that...
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Analysts have predicted the Robotic Process Automation (RPA) market will be the fastest-growing segment of the global enterprise software market. The growth is being “driven by digital business demands” with...
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Fault Management is a crucial aspect of the telecommunications network. Nobody wants their line to drop right in the middle of an important call. Customers expect immediate responses to issues...
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Operators are starting to accelerate their journey to automation of their fault management processes. However, there is a long and tortuous journey for most to achieve the fully autonomous nirvana...
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In today’s economic climate, communication services providers (CSPs) need to be more competitive and agile than ever before just to survive; to flourish, they must deliver a healthy return on...
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The majority of Business Executives are not aligned with the state of their business operations. What does this mean for automation? For a successful automation project, it is imperative that...
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“Wasn’t it your mother that said you should learn to walk before you run?” Jonathan Hobday, Sales Director, has been speaking with Mark Newman, Chief Analyst, from TM Forum, to…
Cortex are happy to confirm that the organisation has retained Gold Investors in People accreditation status. The new framework is identified to have a tougher assessment than the previous framework….
We’re pleased to confirm we have partnered with The Robotic Workforce, as a solutions provider, to make Intelligent Automation technology available to small and medium-sized enterprises (SMEs), boosting productivity by up…
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