Bringing over two decades of experience with cutting edge automation technology being applied in mission critical environments, Eddie Watson has a unique perspective of how the industry has changed and how it is continuing to evolve.

As Operations Director for Cortex Intelligent Automation, Eddie currently oversees the operations and delivery aspects of the organisation. He was invited to talk to the team at to discuss approaches to automation, the good, the bad and the not so pretty. Offering his insights into both the known challenges and more importantly the commonly unrecognised factors which organisations often discover when approaching automation projects.

With practical and sage advice, Eddie highlights the critical considerations required for success.

“The problem with rigid automation and particularly scripts is that you solve yesterday’s problem and you want to be solving tomorrow’s problem.”

Automation must be in a transparent environment which is easy enough to change and adapt to the changing business environment.

You can read the full article here.