Quarantine is changing the way automation is viewed… and the Cortex style of automation will enable the new normal!

Scale Operations With Intelligent Automation

The rapid scaling up of demand in certain sectors, for example, online shopping, and grocery is demonstrating how rapidly automation can enable scaling up of operations. However, the devastating changes in demand in other sectors have reinforced how the resource cost is a minor factor in scaling down. Historically, the main constraint to the speed of this change has been an adoption. Enforced adoption under lockdown has accelerated and will not retreat to the old normal but will maintain a new normal and probably continue with retained momentum as the supply chain and habits change permanently. This is causing dramatic effects on every industry and boosting the need for operational adaptation.

Enhancing Customer Experience Through Automation

As people increase their need to communicate whilst socially distancing, demand for call centre services is increasing. However, whilst this demand increases call centre staff are going into isolation or lockdown. This is triggering a huge amount of urgent interest in the rapid and agile deployment of automation, something that Cortex is designed for but most automation technology is not. The need for orders, faults and updates to be done at computing speed is more vital than ever.

Under these enforced circumstances, people are starting to understand the mechanics of working from home and resolving the previous hurdles such as communication habits, and access to resources. This is also revealing efficiencies in reduced travel time and cost. As time goes on habits, productivity and comfort levels will adjust to a new normal. We can look forward to more remote working and less office-based activities. Mass online Yoga classes will probably not last, but mass business meetings will also probably not return.

Over recent years the consolidated lowest-cost supply chain that emerged as the go-to model is now demonstrating its risk and fragility in a raw reality that affects everyone. This will drive a risk rebalancing approach to the lowest cost location which will transform manufacturing, customer service, and business services into a more complex supply chain and the need for more complex information sharing.

The first two scenarios are happening right now, but all of these factors will drive the increasingly rapid evolution of intelligent machines operating within a team to increase capacity and effectiveness. “Automating operations with me” rather than the historic “Automating operations for me” will become the new norm. As a ‘team member’ Intelligent Automation can transform operations and drive the change needed for the new economy.

Enjoy Rapid Intelligent Automation Deployment

Cortex’s versatile platform helps businesses adapt quickly to meet this changing landscape. Realise the benefits of Intelligent Automation and enjoy zero-touch operations within your organisation – all whilst retaining strategic control and management of your business during uncertain times. Learn more about the benefits of Cortex Intelligent Automation, and how it extends beyond market hype, here.

The Benefits of Intelligent Automation

Drive the Future of Digital Evolution With Cortex

‘The new normal’ has brought with it many changes, including a new approach to unlock the possibilities of automation. Cortex has designed a strategy to help businesses achieve success: Digital Evolution.

An alternative low-risk methodology, Digital Evolution encourages businesses to prioritise smaller areas of their organisation for Digital Transformation, as opposed to a business-wide overhaul of legacy systems and processes. Learn more about the differences between Digital Evolution and Digital Transformation in our dedicated blog post. By identifying areas to optimise first, businesses can enjoy increased confidence and a rapid adoption of innovation. Learn more about Digital Evolution, here.

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