The NHS continues to receive criticism over its recent IT failures – some of which could have been avoided by making an investment in process automation software.

That’s according to an article from, which commented on the health service’s failed IT upgrade last week. MPs have too, branding it “one of the worst fiascos” ever. They also predicted that the calamity could cost taxpayers almost £10 billion.

Richard Bacon, who is a member of the Public Accounts Committee, has suggested that the costs of the failure could even continue in the future.

Speaking to, he explained: “The taxpayer is continuing to pay the price for the ill-fated national programme for IT in the NHS. Although officially dismantled [it] continues in the form of separate component programmes which are still racking up big costs.

“The department’s latest estimate of £9.8bn leaves out the future costs of Lorenzo or the potential large future costs arising from the department’s termination of Fujitsu’s contract for care records systems in the south of England.”

It’s not the first upheaval the NHS has experienced this year – it was also criticised for the payroll error which resulted in thousands of public sector workers in the North East being paid late. Introducing process automation could well have stopped this happening, too.