We are working with TM Forum to show how Cortex’s Intelligent Automation solutions provide an evolutionary approach to digital transformation journeys for CSPs. As part of the partnership with TM Forum, we will produce a white paper named Process automation: An evolutionary approach to digital transformation. We will join Ed Finegold, a TM Forum analyst and João Da Silva OSS Orchestration and Automation Manager at Vodafone for a webinar on the subject on the 14th of September 2021.

On the Tuesday 14th of September at 2 pm BST, Jonathan Hobday, Commercial Director and Steve Connor, Telecommunications Specialist OSS/BSS, Cortex will join João da Silva, OSS Orchestration & Automation Manager at Vodafone and Ed Finegold Contributing Analyst at  for a webinar ‘Process automation: An evolutionary approach to digital transformation’.

This webinar examines the connection between telecommunications operations, digital transformation, and Intelligent Automation.

The webinar will cover:

  • How telcos are adopting robotic process automation (RPA) and AI for customer experience automation
  • Why telecom operations experts have preferred API-based architectures to bot-based integration
  • How Open Digital Architecture (ODA) and RPA can co-exist
  • How to achieve zero-touch automation as an end-state goal

The expert webinar speakers:

Tm Forum's Ed Finegold
Ed Finegold, Contributing Analyst, TM Forum
Joao Da Silva Vodafone
João da Silva, OSS Orchestration & Automation Manager at Vodafone
Steve Connor
Steve Connor, Telecommunications Specialist OSS/BSS, Cortex
Jonathan Hobday
Jonathan Hobday, Commercial Director, Cortex

Utilising our expert knowledge of process automation and transformation of operations, we have produced a new research report with TM Forum. The report will cover how advanced process automation and service orchestration is essential for communications service providers (CSPs) to improve customer experience and increase operational agility with Cortex’s evolutionary approach.

CSPs can achieve zero-touch operations with Intelligent Automation enabling machine speed response and fixes for faults, provisioning of network services and increased reliability of network devices controlled centrally and managed by subject matter experts. The research report will cover how this approach is an evolutionary step for service providers and how it will empower a digital transformation journey. Download the Process automation: An evolutionary approach to digital transformation research report here.