In today’s economic climate, communication services providers (CSPs) need to be more competitive and agile than ever before just to survive; to flourish, they must deliver a healthy return on shareholder investment at an acceptable level of risk. This means they need to reduce their time to market and become ever more efficient, delivering greater productivity for less cost, whilst controlling and minimising business risk.

Why is Multi-Vendor Activation such a challenge for CSPs?


Whether through mergers and acquisitions, new service introduction, or just organic network evolution, most – if not all – CSPs today operate heterogeneous networks, comprising a sometimes large variety of network equipment (NE) provided by differing NE vendors.

New customer services often require configuration of NE devices from different vendors, and traditionally, this has been achieved by configuring directly each NE device or using vendor-specific Element Management Systems (EMS) or Network Management Systems (NMS), via a vendor-specific Command Line Interface (CLI) or Graphical User Interface (GUI).

Service provisioning teams are faced with a plethora of different CLIs and GUIs that they must use to configure multi-vendor services, increasing the cost of training, the time to complete (because of the need to ‘context switch’ between the different vendor environments), and the likelihood of error.


Multi-Vendor Activation Challenges Diagram

The current process to configure multivendor services.


The need to record data about the ‘interface’ between different vendor equipment often causes users to start using spreadsheets to configure and reconcile system-wide network parameters. This spreadsheet driven approach leads to human error and decreases productivity.

How can CSPs reduce costs whilst increasing productivity?

To achieve this, internal processes need to be easily adaptable, executed faster with greater precision and guarantee accuracy to reduce risk. Flexible business process automation that orchestrates the interworking of different, and often diverse, business and technology applications is the solution approach to delivering improved business operational performance.

“The digital revolution creates both significant opportunities and threats. At the same time, commoditization and digitalization of connectivity services have created an urgency to dramatically simplify and transform the efficiency of the existing business.”

TM Forum, Digital Maturity 2019

Achieving Efficiency With Intelligent Automation

Intelligent Automation platform enables agile, incremental automation of multivendor activation processes, delivering to the CSP step-change improvements in operations velocity, capacity, accuracy, quality and cost.

Automated Multi-Vendor Activation for Telecommunications

Multi-Vendor Activation with Cortex

Read the complete Multi-Vendor Activation Whitepaper to see how Intelligent Automation enables agile, incremental automation of multivendor activation processes, delivering to the CSP step-change improvements in operations velocity, capacity, accuracy, quality, and cost. Once you’re ready to take the next step in your automation journey, you can book a free discovery call with our experts to explore Cortex’s automation platform.

Download Your Free Provisioning Multi-Vendor Activation Use Case

Find out more about the applications that automated networking provisioning could have for your business, with our detailed use case. Download now to learn about automation benefits including reducing reliances on legacy systems, easy adoption of future processes, and more.

Implement Service Provisioning Automation With a Digital Evolution Approach

Ensure success in your automation strategy with a Digital Evolution approach. By focussing on a key business areas, such as service provisioning and multi-vendor activation, organisations can minimise risk, scale with ease, reduce investment and gain confidence in the results that automation can bring to their operations. Learn more about automation through Digital Evolution, today.