In today’s economic climate, communication services providers (CSPs) need to be more competitive and agile than ever before just to survive; to flourish, they must deliver a healthy return on shareholder investment at an acceptable level of risk. This means they need to reduce their time to market and become ever more efficient, delivering greater productivity for less cost, whilst controlling and minimising business risk.
Why is Multi-Vendor Activation such a challenge for CSPs?
Whether through mergers and acquisitions, new service introduction, or just organic network evolution, most – if not all – CSPs today operate heterogeneous networks, comprising a sometimes large variety of network equipment (NE) provided by differing NE vendors.
New customer services often require configuration of NE devices from different vendors, and traditionally, this has been achieved by configuring directly each NE device or using vendor-specific Element Management Systems (EMS) or Network Management Systems (NMS), via a vendor-specific Command Line Interface (CLI) or Graphical User Interface (GUI).
Service provisioning teams are faced with a plethora of different CLIs and GUIs that they must use to configure multi-vendor services, increasing the cost of training, the time to complete (because of the need to ‘context switch’ between the different vendor environments), and the likelihood of error.
The need to record data about the ‘interface’ between different vendor equipment often causes users to start using spreadsheets to configure and reconcile system-wide network parameters. This spreadsheet driven approach leads to human error and decreases productivity.
How can CSPs reduce costs whilst increasing productivity?
To achieve this, internal processes need to be easily adaptable, executed faster with greater precision and guarantee accuracy to reduce risk. Flexible business process automation that orchestrates the interworking of different, and often diverse, business and technology applications is the solution approach to delivering improved business operational performance.
“The digital revolution creates both significant opportunities and threats. At the same time, commoditization and digitalization of connectivity services have created an urgency to dramatically simplify and transform the efficiency of the existing business.”
TM Forum, Digital Maturity 2019
Intelligent Automation platform enables agile, incremental automation of multivendor activation processes, delivering to the CSP step-change improvements in operations velocity, capacity, accuracy, quality and cost.
Read the complete Multi-Vendor Activation Whitepaper to see how Intelligent Automation enables agile, incremental automation of multivendor activation processes, delivering to the CSP step-change improvements in operations velocity, capacity, accuracy, quality and cost.
Read more about our successful Telecommunications Use Cases