IT automation will undergo a transformation from opportunistic to systemic implementation over the next five years, Milind Govekar, of Gartner, has predicted.

According to, the company’s researchers claimed that firms looking to benefit from IT automation must adopt a deterministic approach, which is when there are defined workloads for tasks. They must then evolve again to embrace heuristic design – automation based on data fed in operations. Mr Govekar said that a number of banks already use heuristic automation because they have the hardware to do so.

To begin making the shift to heuristic design, businesses need to appoint automation leaders in their IT departments before working on script discovery processes. Administrators should also be rewarded for building well-structured and resilient scripts, Gartner claims.

The Internet of Everything (IoE) is expected to change the way IT works over the next five or so years too. By 2020, the IoE will include 26 billion units, reports Businesses will be able to automate and refine their operations thanks to a combination of internet-connected devices and big data analytics.

Instead of buying new hardware, firms will need to focus on customer priority tiering and demand shaping. Mr Govekar said that data centres need to be adaptable, not built to stand the test of time.

He also claimed that big data analytics will continue to be important, but the biggest issue preventing enterprise IT adoption will be the lack of available employees with the associated skills, not the data architecture itself.

Author: Laura Varley