TM Forum is a global industry association for communication and digital service providers. As part of their Catalyst Digital Showcase event, TM Forum showcased, ‘Automating service problem management business operations...
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We are excited to be participating in this TM Forum Catalyst project with our partners Tech Mahindra and the OpenNMS Group, and our customers Vodafone and BT who are championing...
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Central to Cortex’s Intelligent Automation software is the ability to support the SADA model, the capability to Sense, Analyse, Decide and Act on situations or scenarios that occur. Situations can...
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Quarantine is changing the way automation is viewed… and the Cortex style of automation will enable the new normal! The rapid scaling up of demand in certain sectors, for example,...
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One of the most common misconceptions we see engaging with new prospects is the perception that RPA and Intelligent Automation software is essentially the same, or in some cases, that...
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Analysts have predicted the Robotic Process Automation (RPA) market will be the fastest-growing segment of the global enterprise software market. The growth is being “driven by digital business demands” with...
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Operators are starting to accelerate their journey to automation of their fault management processes. However, there is a long and tortuous journey for most to achieve the fully autonomous nirvana...
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In today’s economic climate, communication services providers (CSPs) need to be more competitive and agile than ever before just to survive; to flourish, they must deliver a healthy return on...
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The majority of Business Executives are not aligned with the state of their business operations. What does this mean for automation? For a successful automation project, it is imperative that...
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5G offers the possibility of new types of services, new ways of connectivity and new charging opportunities. But CSPs will have some old problems to address alongside. Dawn Bushaus, Managing...
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