Is your business operating to its full potential? The future of the workplace is changing and, if your business can adapt its processes, you can set yourself apart from competitors....
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TM Forum is a global industry association for communication and digital service providers. As part of their Catalyst Digital Showcase event, TM Forum showcased, ‘Automating service problem management business operations...
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We are excited to be participating in this TM Forum Catalyst project with our partners Tech Mahindra and the OpenNMS Group, and our customers Vodafone and BT who are championing...
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Central to Cortex’s Intelligent Automation software is the ability to support the SADA model, the capability to Sense, Analyse, Decide and Act on situations or scenarios that occur. Situations can...
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Quarantine is changing the way automation is viewed… and the Cortex style of automation will enable the new normal! The rapid scaling up of demand in certain sectors, for example,...
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Today, most organisations have transitioned a proportion of their operations to be digitalised, although it can be surprising how many enterprises are still reliant on processes under pinned by the...
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One of the most common misconceptions we see engaging with new prospects is the perception that RPA and Intelligent Automation software is essentially the same, or in some cases, that...
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Analysts have predicted the Robotic Process Automation (RPA) market will be the fastest-growing segment of the global enterprise software market. The growth is being “driven by digital business demands” with...
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Fault Management is a crucial aspect of the telecommunications network. Nobody wants their line to drop right in the middle of an important call. Customers expect immediate responses to issues...
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Operators are starting to accelerate their journey to automation of their fault management processes. However, there is a long and tortuous journey for most to achieve the fully autonomous nirvana...
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