Automated Alarm Management

The Cortex Intelligent Automation platform delivered a fully automated alarm handling solution for a CSP.

Handling 13000 separate devices generating >80 million events per month

Shifted roles of over >270 Engineers

Physically closed 4 NOC’s

1 year: Automation increasing team capacity by 400%

Service Accuracy raised from 97.3 to 99.9996%

Initial year RoI 130%

Subsequent years 470%

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