Automated Claims Adjudication

An Outsourced Service Provider delivers Integrated Business Administration Services to a US long-term life cover insurance company.

Although providing a high-quality service, the division was not meeting the claim processing SLA.

Cortex Intelligent Automation was implemented to dramatically reduce the manual workload and automate the process to the point of approval.

Accuracy Improved by 98%



Increased Operational Scale
Increased Business Revenues



SLAs Achieved
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