Service Request Management for User Provisioning

Cortex delivers end-to-end automated user provisioning at minimal cost for a major UK Telecom service provider.

The service enables business managers to directly initiate service requests via an interactive process, and automates the entire process of joiners, movers, and leavers, in the largest call centre in Europe.

Reduced order processing time

 

 

Increased quality of managed inventory data

 

 

Increased consistency
Reduced subsequent service activation errors

 

Eliminated inaccurate inventory spreadsheets

 

100% of orders meeting provisioning SLA durations
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