Service Request Management for User Provisioning

Cortex delivers end-to-end automated user provisioning at minimal cost for a major UK Telecom service provider.

The service enables business managers to directly initiate service requests via an interactive process, and automates the entire process of joiners, movers, and leavers, in the largest call centre in Europe.

Reduced order processing time



Increased quality of managed inventory data



Increased consistency
Reduced subsequent service activation errors


Eliminated inaccurate inventory spreadsheets


100% of orders meeting provisioning SLA durations
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