Transforming Back Office, IT, and Enterprise Services:

Across your Enterprise operations capturing the knowledge of the service managers, specialists and domain experts, Cortex intelligently orchestrates and automates end-to-end business processes and workflows.

Full integration with existing business systems and technologies automation is accessible to service managers, users, and specialists, your subject matter experts, via easy to use, intuitive web UI.

Gaining Efficiencies:

The Cortex Intelligent Automation Platform can be deployed across multiple functions and domains, avoiding the trap of silo’d or individual islands of automation whilst seamlessly integrating with existing technologies. 

From HR, Finance and Logistics through to the all important underlying IT infrastructure, Intelligent Automation can empower your organisation to increase efficiency, improve quality and work at machine speed with your team remaining at the heart of the automation initiatives.

Increasing Operational Effectiveness:

There is no dispute the future of work is changing.  Cortex Intelligent Automation software provides the platform to increase your operational effectiveness, and transition your teams to greater value work.

No Code, No Scripts, No Bots to manage, your teams are at the heart of automation driving your business.

The ever-increasing reliance of organisations on Service Provider teams and Service infrastructures has driven increased demand for skills, reliability and velocity of operations.

Challenged to reduce the complexity of disparate systems, fragmented data and siloed operations, skilled teams are being driven into more reactive operational tasks. This can overwhelm an already stretched staff, reducing quality, limiting innovation and increasing workload.

The Cortex Intelligent Automation Platform minimises costs associated with system downtime and maximises the utilisation of existing technology. This is achieved through the systematic orchestration of people, technology and processes.

With the mission to deliver constant reliable Services, Cortex brings standardisation to Service Process Management, ensuring that Service and IT systems run smoothly.

The Intelligent Automation Platform has the capability to work at an extremely high level, where it orchestrates Service and IT processes. Cortex also has the capability to work on a lower level, where the platform automates specific parts of an IT network or service.

EXAMPLE USE CASES

Challenge:

A large and complex call centre operation is characterised by a high volume of requests relating to agent moves and skill/role challenges, in addition to joiners, movers and leavers.

Solution:

Cortex simplifies the process to an interactive web capture of the service request. It triggers an adaptive process that integrates with the relevant back-office business systems and technology components of the organisation.

Outcomes:

          • Business Managers running automation
          • Processing time reduced from days to minutes
          • Seamless systems integration centrally managed
          • 600,000 LOST man-days recovered

Challenge:

Extensive infrastructure data is stored within a Log Lake requiring human intervention for analysis and root cause error detection, a proactive solution was needed to extract, analyse and correlate the data, then rectify events and errors identified as priorities.

Solution:

The Cortex Intelligent Automation Platform was deployed to learn to ‘intelligently’ manage errors and automatically apply corrective actions to remediate the prioritised messages.

Outcomes:

          • Ease of use, accessibility and scalability
          • Increased service quality and reliability
          • Identifying and applying corrective actions at machine speed increased operational
            efficiencies
          • The Service Provider has full operational visibility through role-based access and audit
            logs.

Challenge:

The growth in IT has driven increased demand for skills, reliability and velocity of operations. Businesses and IT
must improve the quality and velocity of their operations, by reducing the complexity of disparate enterprise
systems, fragmented data, and siloed operations.

Solution:

Capturing the knowledge of the service managers, specialists and domain experts, Cortex intelligently orchestrates and automates event and state monitoring, maintenance, and IT management, with business systems and processes.

Outcomes:

          • 100% governance and compliance
          • Respond to customers in minutes
          • Deliver value in weeks, not months
          • 40% reduced the cost of delivery systems