Realising business outcomes from automation...
needs more than just product functionality.

Even if automation projects deliver their technical functionality, research across many industries shows that time and time again, businesses fail to realise the expected benefits. In many cases, this is that cost savings and the associated ROI for the project fail to materialise.
Across all projects, 53% said that they would never do another automation project again.

Something is clearly going wrong!

The most common mistakes in automation transformation are to focus on the functional capabilities of the automation toolkit, and to define in detail the initial deliveries of the project. However, only 14% of project failures were the result of poor or inadequate tooling. In general, whichever automation tool is chosen, it will perform all necessary functions.



Correctly preparing the organisation for an automation transformation


Transforming the business at the same time as delivering the automation functionality


Delivering automation continuously in a reactive and agile manner.

Learn More - Contact Us

Cortex has worked with clients and partners to develop the digital evolution strategies and digital transformation methods that enable organisations to follow the familiar evolutionary path. They can avoid the failure of the single moon-shot leap to digital transformation whilst integrating the exponential potential of specific transformational technologies in the digital context.

It’s necessary to realise that automation can only enable the business strategic vision, but cannot – on its own – deliver it. This strategic vision, and the expected business benefits can only be fully delivered by implementing an automation transformation project alongside the automation functional project.

Typical Intelligent Automation Roads Blocks:


of people and skills

Existing processes


Cultural Resistance

Lack of process creation expertise

People and Skills

A shortage in people and skills is a common issue for automation success. It is important that an automation project should always start with people. What are the tasks of your people? What are their roles and responsibilities? What are their skills? Will they transfer their manual tasks to the automation? Will they learn how to design and produce automation?
If there is a shortage of people and skills an automation project will stumble. Companies may need to hire people for the automation capabilities to grow.

Process Knowledge

Understanding the process is fundamental for automation and business strategies. A process may involve many people, departments and need sign off from management. A process may involve many small tasks and link to different systems and interfaces. Appreciation of how the process is structured and its elements must be analysed in order to build automation for that process.
A strategy will depend on how the companies processes are structured and how the automation will grow.

Cultural Resistance

Culture is especially important when introducing automation. If your people are not onboard they will not support changes to the company strategy and may even leave. Bring your people on board with an emphasis on openly communicating to make sure everyone is fully involved and onboard.

Lack of process creation expertise

Process creation is just as important as understanding your existing processes. Creating a process from functions, workflows and tasks