The order management process is a crucial business function and must be performed accurately and efficiently. This can be difficult to maintain with complex and large orders involving complex downstream sub-processes and sub-systems. Cortex Intelligent Automation was deployed to orchestrate end-to-end complex customer orders.
Communication Service Providers are evolving complex multi-vendor networks to provide new services for 3G/4G/5G mobile, data, TV, fixed line and Unified Communications.
Cortex transforms your operations through increased focus on strategic control of processes, as opposed to operational decision making.
Operators are starting to accelerate their journey to automation of their fault management processes. Cortex has identified the areas where intelligent automation can be easily deployed, and where it adds real, immediate value to fault management operations.
A Network Operations Management had received a demand to deliver the 45% reduction in effort required to continue to meet network operations activity. Find out how they delivered that with Cortex Intelligent Automation.
A Tier-1 Global Communications Service Provider partnered with Cortex to transform their Fault and Incident Management for network operations covering: fixed line; call centre; data interconnect; and mobile core networks.
Cortex provides out of the box support for the TM Forum NaaS Component Suite APIs. CSPs can now adopt the TM Forum standards to deploy NaaS compliant operations easily and rapidly without compromising their existing service provisioning and service assurance systems.
Cortex transforms your operations through increased focus on strategic control of processes, as opposed to operational decision making. Cortex enables the transition from a screen facing organisation to one which is customer facing.
Cortex provides an integrated approach; from event management to process automation and orchestration. Cortex will integrate and manage existing technologies whilst filling in where gaps exist, to ensure a complete end to end management systems approach.
A Tier-1 Global Communications Service Provider partnered with Cortex to transform their fault and Incident Management for network operations covering: fixed line; call centre; data interconnect; and mobile core networks.
Cortex Intelligent Automation is powering the evolution of automation. By delivering an automated diagnostic and testing service with unprecedented results.
Autonomous validation of the service and resource design prior to service activation can eliminate entirely activation errors, accelerate time to revenue, and improve customer satisfaction.
Cortex can: manage multi-vendor activation and provisioning with one platform, manage current processes across multiple domains, reduce reliance on legacy systems and simplify adoption of future processes.