Some of Our
Use Cases
As a dedicated CSP business we deep dive into every area of a CSP. We have catalogued a number of our Use Cases here.
CORTEX focus exclusively on working for CSPs, and have built capability and experience which can only come from a rich seam of understanding, Customer confidence and experience within this very complex business type.
Our Use Cases are designed to give you a glimpse in to the kind of work we do, how long it takes to achieve a return on investment, and where we are able, a sense of the investment levels and ROI period.
Filter by interest
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- Compliance & Auditing
- Customer Care
- Cyber
- Finance
- Human Resources
- IT
- Lifecycle Management
- NOC
- Order to Cash
- Revenue
- Service Assurance
- Service Provisioning
- Supply Chain
- 5G
- Access
- Audit
- Core
- DWDM
- Hard-&-Soft-Cease
- IP
- IP-VPN
- O-RAN
- OLO
- Provisioning
- Transport
You can search for Business areas like; Human Resources (HR), IT, Network Operations, NOC, Finance, Customer Experience, Customer Care, Sales, Supply Chain. Alternatively you can search for Technology areas such as 5G, O-RAN, VRAN, Nokia, CISCO, RPA, Interaction Portal, Core, Transport, Access, IP, DWDM, IP-VPN
Results
Collections
An operator was facing significant revenue interruptions owed to clunky and laborious debtor processes.
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Customer service testing
An operator required their customers to be able to validate the status of their services.
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Pre-Handover Testing
An operator was receiving an increasing number of complaints from Enterprise customers when setting live a new service.
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System Access Auditing
A major operator had a manual process for systems and buildings access. Creating access for new starters, as well as removing for leavers and adjusting for movers created significant complexity for IT and HR teams.
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System Access Management
A Customer Contact centre had a very high employee churn which caused significant challenges for the SLAM process.
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1st line support testing
A leading operator worked with CORTEX to develop a solution to help their first line agents diagnose customer issues.
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Billing Operations
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
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Service Provisioning - Activations
Service Provisioning is both complex, and continuous. Network complexity, availability, human error, human speed, all cause poor performance and risk in delivery.
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Service Design and Assign
CORTEX transformed a CSPs provisioning process, reducing processing time from 10 days to 20 seconds
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Service Assurance
A business was swamped with around half million event alarms per month going unchecked or missing SLA.
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Service Provisioning - Soft Cease and Hard Cease
A Global Operator worked with CORTEX to develop hard cease and soft cease process automations.
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Configuration Compliance Checks
A large Communication Service Provider (CSP) was experiencing a long MTTR (Mean Time To Resolve) and as a result continually breached its customer SLA
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Routine Maintenance
A Communication Service Provider (CSP) identified that their monthly maintenance checks were causing issues across their network resulting in extended periods of downtime
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Connectivity Circuit Writing
The current IT stack used within the circuit writing process required manual data input leading to inefficiencies.
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OLO Network Traffic Management
The customer wanted to maximise the quality of their international voice network services whilst minimising costs.
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Network fault management
A Communication Services Provider (CSP) with an international voice network wanted to maximise the quality of service to their customers whilst minimising the cost.
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A Fully Digital Service
Voice Resource Management was a manually performed process, from order to allocation and further provision.
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Revenue Assurance
Customer billing relies on an extensive underlying infrastructure to monitor, record, maintain data and apply required contractual parameters for accurate billing.
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Change Request Management
Minimising unexpected downtime or systems availability for customer impacting Change Requests.
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